How the Process Works
From your first message to delivery at your family's door, here is exactly what happens at every step.
There are no surprises — you will have written confirmation and photos or video before any money moves.
Step 1 — Submit Your Inquiry
Send us your name, phone number, destination country, city, and preferred block size. You can reach us through the quote form or by phone.
Step 2 — Receive a Written Quote
We prepare a written quote that includes the machine price, international shipping cost, crating, and estimated delivery time for your specific country and city.
Step 3 — Review the Invoice and Payment Schedule
Before any payment, you receive a full invoice and a clear payment schedule so you know exactly what you are paying and when.
Step 4 — Pay the 30% Deposit
The 30% deposit starts the machine production at the factory in China.
Step 5 — Machine Enters Production
Your machine is manufactured and assembled. Production time is included in the overall delivery estimate of approximately 80 days.
Step 6 — Photo and Video Confirmation
When the machine is completed and tested at the factory, we send you photos and video so you can verify the machine before the final payment.
Step 7 — Pay the 70% Balance
After you approve the photos and video, you pay the remaining 70% balance. The machine is then crated for shipping.
Step 8 — Machine Is Crated and Shipped
The machine is packed in a wooden crate, transported from the factory to the port in China, and loaded for international shipping.
Step 9 — Delivery in Approximately 80 Days
Delivery time is approximately 80 days depending on the destination country and the customs process. You will receive shipping details and documentation.
30% Deposit to Start Production
When you are ready to proceed, a 30% deposit is collected to begin manufacturing your machine at the factory. Production starts only after the deposit is received. You will have a written invoice and payment schedule before this step.
70% Balance Before Shipping
After your machine is completed and tested, we send you photos and video of the finished machine at the factory. You review and approve before paying the remaining 70%. The machine is not shipped until you have confirmed it. This step protects your investment.
Every payment step is documented. You will never be asked to send money without a written invoice and clear explanation of what that payment covers.
From the Factory in China to Your Country
Once the 70% balance is paid and the machine is approved, it is packed in a wooden crate and transported from the factory to the departure port in China. International shipping then carries the machine to the destination country.
What Is Included in Shipping
- Wooden crate packaging
- Factory-to-port transportation in China
- International ocean freight to destination port
- Shipping documentation provided
Customs, Taxes, and Final Delivery
Customs duties, import taxes, and final delivery from the port to your family's location are the responsibility of the receiver and vary by country, product classification, and local fees. Every written quote includes a note explaining this so there are no surprises. Delivery time is approximately 80 days depending on destination and the customs process.
Common Questions About the Process
Here are answers to the questions buyers ask most often before placing an order.
What happens if customs takes longer than expected?
Customs processing times vary by country and are outside our control. The approximately 80-day delivery estimate already accounts for typical customs processing. We provide all required shipping documentation to help the process move smoothly. If there are unusual delays, we will communicate with you throughout.
Delivered Duty Paid (DDP) Shipping
We offer Delivered Duty Paid (DDP) shipping for all our block-making machines. This means you pay one upfront price, and we take care of everything from our factory to your door, including:
- Export and import duties
- Taxes
- Customs clearance
- Shipping and handling
- Delivery to your warehouse
Benefits:
- No surprise fees upon arrival
- Transparent, all-inclusive cost
- Peace of mind knowing your machine is shipped safely
Note: Prices vary depending on your exact location, container size, and customs regulations. Contact us for a personalized quote.
Can I track the shipment?
Yes. Once the machine is shipped, you receive shipment details and documentation so you and your family can follow the progress of the delivery.
Who handles customs clearance at the destination?
Customs clearance at the destination port is the responsibility of the receiver — your family or a local customs broker they hire. We provide the required shipping documents to support this process.
What documents do I receive?
You receive a written quote, invoice, payment schedule, factory photo and video confirmation of the completed machine, and shipping documentation. Every financial step is documented in writing.
Is there a warranty on the machine?
Yes. The machine comes with a 1-year warranty from the supplier.